Support
Write to us
Email support@plugbelle.info, or in the app open Settings → Help & feedback → Write to support. A person on the team reads every message and replies within two business days.
Frequent questions
Why is a lamp dark when they're open?
The lamp follows the hours on the jack, their lunch break, their country's public holidays and their time zone. Open the call, tap Edit and check the hours, the country and the time zone.
How does the Round choose calls?
The Round takes only lamps that are lit, starts with whoever closes first and adds calls until the minutes on the dial are used up. A call's length is learned from your past calls to that number.
Where are my calls kept?
Only on this iPhone: calls, attempts, the Journal and your presets. There is no account and no sync, so deleting Plugbelle deletes them too. An iPhone backup keeps them.
A lamp bell didn't ring
Bells ring only for jacks with Bell switched on in the call card. Check Settings → Lamp notifications, then iPhone Settings → Notifications → Plugbelle. Focus modes can hold them back.
Does it work without internet?
Yes. Lamps, the Round and the Journal work offline. A connection is needed only to download public holidays and for Find a place; without it the holiday lamp simply stays off.
Find a place came back empty
Places come from OpenStreetMap, and many have no hours there. Try a shorter name with the city, or skip the search and pick a preset such as Weekdays 9–18, lunch 13–14.
How do I delete everything?
Settings → Data → Erase everything removes calls, the Journal, presets and saved lookups and cancels every bell. To delete one call, open it and tap Remove from the panel.
Do I need an account, and does it cost anything?
No account and nothing to buy. Plugbelle is free, has no ads and no in-app purchases.
Troubleshooting
Notifications don't arrive
Switch on Bell in the call card, check Settings → Lamp notifications in Plugbelle and iPhone Settings → Notifications → Plugbelle, and look at any active Focus mode. A bell rings when the lamp lights up, not for lamps that are already lit.
My calls are missing after reinstalling
Plugbelle keeps data only on the device, so deleting the app deletes it. Restoring an iPhone backup made before the deletion brings it back; there is no cloud copy.
Holidays or place search don't load
Both need a connection. Holidays are refreshed in Settings → Data → Update holidays now. If OpenStreetMap is busy, try again in a minute or set the hours with a preset.
Deleting your data
Settings → Data → Erase everything removes all data on the device. To delete help desk messages you sent us, write to support@plugbelle.info. There is no account to delete. See also the privacy policy.